Important information
T&Cs and indemnity form
Right of Admission Reserved:
- Right of Admission Reserved by THE BIG’s Management and authorized employees.
- Should Management or authorized employees evict me, I have no recourse or claim whatsoever against the company or Management.
- I agree to THE BIG’s Policy of Strictly No Visitors in Rooms.
- Any Visitors of Guests in communal areas are to leave the premises by 10PM.
- Check Out by 10:00am. We reserve the right to charge a late check out fee of 50% of the daily room rate if you do not check out by this time.
Payment:
- I agree to pay in advance for my accommodation.
- An extra charge will be levied for heavily soiled linen, duvets, pillows, blankets or mattresses and use of linen from another beds in the dorms.
Cancellations:
Payment Policy:
- 50% deposit to be charge at time of booking.
- Final balance will be due based on your booking terms and conditions.
- The Flexible Rate is not applicable to bookings of 5 or more rooms
For Travel from 16 January to 19 December
- Cancellations or amendments made 7 days or less prior to arrival, will incur a fee of 100% of total room charges
- Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of room charges if cancelled or amended.
For Festive Season 15 December to 15 January
- If cancelled or amended 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
- Reservations made within 21 days of arrival require full payment and will incur a fee of 100% of the total room charges.
Loss and Injury:
- I cannot hold THE BIG and/or Management liable for any injury which I may sustain or have sustained during my stay. Please report any breakages or damages to Management.
- Please do not leave valuables unattended in communal spaces, dorms or in vehicles.
- I hereby fully indemnify THE BIG and its staff in respect of any loss, damage and/or theft of my belongings inside or outside of THE BIG’s premises as they do offer basic safety measures to help prevent this matter.
- I agree to pay a damage/lost deposit of R300 in cash should I lose the keys/tags/remotes.
Parking:
- Parking bays are on and off street and operates on a 1st come 1st serve basis.
Prohibitions:
- Strictly No Visitors in Rooms, please.
- No smoking in the building.
- No illegal substances or weapons in the building.
- Please do not let strangers into the building and ensure that your room door closes behind you.
