Important information

T&Cs and indemnity form

Right of Admission Reserved:

  • Right of Admission Reserved by THE BIG’s Management and authorized employees.
  • Should Management or authorized employees evict me, I have no recourse or claim whatsoever against the company or Management.
  • I agree to THE BIG’s Policy of Strictly No Visitors in Rooms.
  • Any Visitors of Guests in communal areas are to leave the premises by 10PM.
  • Check Out by 10:00am. We reserve the right to charge a late check out fee of 50% of the daily room rate if you do not check out by this time.


  • I agree to pay in advance for my accommodation.
  • An extra charge will be levied for heavily soiled linen, duvets, pillows, blankets or mattresses and use of linen from another beds in the dorms.


  • Cancellations made 30 days before the arrival date are eligible for a refund of 100% of the total accommodation minus a 15% admin fee.
  • Cancellations made within 30 days before the arrival date are not eligible for any refunds.
  • No refunds are issued for early departures and no-shows.

Loss and Injury:

  • I cannot hold THE BIG and/or Management liable for any injury which I may sustain or have sustained during my stay. Please report any breakages or damages to Management.
  • Please do not leave valuables unattended in communal spaces, dorms or in vehicles.
  • I hereby fully indemnify THE BIG and its staff in respect of any loss, damage and/or theft of my belongings inside or outside of THE BIG’s premises as they do offer basic safety measures to help prevent this matter.
  • I agree to pay a damage/lost deposit of R300 in cash should I lose the keys/tags/remotes.


  • Parking bays are on and off street and operates on a 1st come 1st serve basis.


  • Strictly No Visitors in Rooms, please.
  • No smoking in the building.
  • No illegal substances or weapons in the building.
  • Please do not let strangers into the building and ensure that your room door closes behind you.

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